CruiseOnline USA Inc. operates the CruiseOnline.com brand and website. This Privacy Policy applies to all websites and brands operated by CruiseOnline USA Inc. We are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in a clear and transparent manner.
We are committed to protecting your privacy and handling your personal information with care. CruiseOnline.com complies with all applicable privacy and data protection laws and regulations, including applicable U.S. federal and state privacy laws. This means that we:
• Process your personal information only for the purposes for which it was collected, as described in this Privacy Policy.
• Limit the collection and processing of personal information to what is necessary for those purposes.
• Implement appropriate technical and organizational measures to protect your personal information.
• Share personal information with third parties only when necessary to provide our services or when required by law.
• Respect your privacy rights and are committed to helping you exercise them where applicable.
CruiseOnline USA Inc. is responsible for the processing of your personal information. If you have any questions about this Privacy Policy or would like to contact us, please reach out to us at custcare-us@cruiseonline.com or by mail at:
CruiseOnline USA Inc.
480 N. Orlando Ave
Suite 236
Winter Park, FL 32789
United States of America
Throughout this Privacy Policy, the terms "we," "us," and "our" refer to CruiseOnline USA Inc. As the data controller, we are responsible for collecting, using, storing, and protecting your personal information.
What Personal Information Do We Collect?
When you book a cruise vacation through our website or contact us by phone or email, we may collect the following information:
• Personal information such as your name, mailing address, email address, phone number, date of birth, travel details, passport information, and other government-issued identification where required.
• Information regarding special travel needs or preferences, such as dietary requirements, pregnancy, reduced mobility, or other information necessary to arrange your trip.
When You Contact Us
If you contact us by phone, email, or social media, we may collect:
• The personal information you provide, such as your name, phone number, and email address.
• Information about emails and other communications we send you, including whether you open them or click on links.
• Your feedback, survey responses, and customer service inquiries.
• Customer service calls may be monitored or recorded for quality assurance, training, and service improvement purposes. Recordings are retained only as long as necessary in accordance with our retention policies and applicable law.
Personal Information of Travel Companions or Emergency Contacts
If you provide personal information about other travelers included in your reservation or emergency contacts, you confirm that you have their permission to share that information with us.
You should also ensure that they understand how their personal information may be used in accordance with this Privacy Policy.
Information We Collect When You Visit Our Website
When you use our website, we may automatically collect information such as:
• Your browsing activity on our website.
• Information about advertisements you interact with, including advertisements displayed on third-party websites.
• Technical information, including your IP address, browser type, operating system, device identifiers, cookies, and similar technologies.
Why Do We Use Your Personal Information?
To Manage Your Reservation
The primary reason we collect your personal information is to process and manage your reservation, courtesy hold, quote request, or other travel services.
We use your information to:
• Book cruises, flights, hotels, transfers, and other travel services.
• Process payments and refunds.
• Manage reservation changes, cancellations, and additional purchases.
• Communicate with travel suppliers on your behalf.
Where necessary, we also use information about dietary requirements, pregnancy, accessibility needs, or mobility assistance to help ensure your trip meets your travel requirements.
Customer Service
If you contact us by email, phone, mail, or social media, we use your information to answer your questions, provide support, and improve our services.
We may also invite you to participate in customer satisfaction surveys or research.
Marketing Emails
We regularly send promotional emails featuring cruise deals, travel inspiration, and special offers.
If you subscribe, we only require your email address. You may optionally provide additional preferences to receive more personalized offers.
You can unsubscribe or update your preferences at any time using the links included in every marketing email.
In addition, we may send service-related communications regarding your reservation, such as payment reminders, travel documents, itinerary updates, or important travel information. These communications are not promotional in nature.
Sharing Your Information
We only share your personal information when necessary.
Travel Suppliers
To complete your reservation, we share relevant information with travel suppliers, including cruise lines, airlines, hotels, transfer providers, insurance companies, and other travel partners.
This may include:
• Name
• Contact information
• Payment information (where required)
• Passport information (when required)
• Traveler preferences
• Information about other travelers included in the reservation
Payment Providers
When processing payments or refunds, we may share relevant reservation information with payment processors, banks, and financial institutions.
We may also disclose information where necessary to detect or prevent fraud.
Government Authorities
Certain destinations require passenger information to be shared with customs, immigration authorities, border agencies, or other government agencies before travel.
Where required by applicable law, we may provide personal information to government authorities for purposes such as:
• Immigration
• Border control
• National security
• Customs
• Public safety
• Compliance with legal obligations
We may also disclose personal information when required by law or when necessary to investigate fraud, prevent illegal activity, protect our legal rights, or comply with valid legal requests.
Protecting Your Personal Information
We understand how important it is to protect your personal information. We take appropriate administrative, technical, and physical security measures to help safeguard your information against unauthorized access, loss, misuse, alteration, or disclosure.
We maintain reasonable security procedures designed to protect the personal information you provide to us. These include secure business systems, access controls, encryption where appropriate, and technical safeguards to help prevent unauthorized access.
Access to personal information is limited to authorized employees and service providers who require the information to perform their job responsibilities.
While we take reasonable steps to protect your personal information, no method of transmitting information over the Internet or storing data electronically can be guaranteed to be completely secure.
Children's Privacy
Our services are intended for individuals who are at least 18 years of age.
We do not knowingly collect personal information directly from children under the age of 18 without the consent of a parent or legal guardian. If we become aware that personal information has been collected from a child without the required consent, we will take appropriate steps to delete that information.
In certain situations, such as when making a family reservation, we may collect information about children solely for the purpose of arranging travel services and only with the authorization of a parent or legal guardian.
How Long We Keep Your Information
We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with applicable legal obligations, resolve disputes, enforce our agreements, and satisfy legitimate business needs.
When personal information is no longer required, we securely delete or anonymize it in accordance with our data retention policies.
If you subscribe to our marketing emails, we will retain your email address until you unsubscribe or request that we delete your information.
Cookies
Our website uses cookies and similar technologies to improve your browsing experience, remember your preferences, analyze website performance, and provide relevant content and advertisements.
Cookies are small text files stored on your device when you visit our website.
We use cookies for purposes including:
• Remembering your preferences and account settings.
• Maintaining your browsing session.
• Understanding how visitors use our website.
• Measuring website performance.
• Improving our products and services.
• Delivering personalized content and advertisements where permitted.
Some cookies are temporary session cookies that are deleted when you close your browser. Others are persistent cookies that remain on your device until they expire or are deleted.
We categorize cookies into the following groups:
• Essential Cookies – Required for the website to function properly. These cannot be disabled.
• Analytics Cookies – Help us understand how visitors use our website so we can improve it.
• Functional Cookies – Remember your preferences and provide enhanced website features.
• Advertising and Marketing Cookies – Used to personalize advertisements and measure marketing effectiveness.
Where required by applicable law, we will request your consent before placing non-essential cookies on your device.
A complete overview of the cookies used on our website is provided below.
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Functional Cookies |
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Purpose |
Retention |
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Stores your cookie preferences and remembers whether you have already been shown the cookie consent banner during your visit to our website. |
90 |
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PHPSession |
Allows us to temporarily store information during your browsing session. For example, items added to your shopping cart remain available until you close your browser. This information is linked to your unique session ID. |
Session |
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These cookies are created by AddThis and allow you to like or share content from our website. They are also used to remember whether you have previously liked or shared content. |
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Distillery/muxData |
We use Wistia to display videos on our website. These cookies enable video playback and help ensure the videos function properly while you browse our site. |
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Statistics |
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We use Hotjar to analyze how visitors use our website, such as which pages are visited and how long they are viewed. This information helps us improve the performance and user experience of our website. We also take measures to ensure that personal information entered during payments or when completing forms is not captured by analytics tools. We have appropriate data processing agreements in place with our service providers to help ensure that your personal information is processed securely and in accordance with applicable privacy laws. |
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We use marketing cookies to provide you with more relevant content across our website, email campaigns, and other digital channels. Using browser and device identifiers, we collect information about how you interact with our website, such as the pages you visit and the links you click. Where permitted, we may combine this information with information we already have about you in our customer systems. This helps us personalize our website, marketing communications, and advertisements based on your interests, preferences, and interactions with CruiseOnline.com. |
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_ga/_gid_/gcl_au: |
We use Google Analytics and Google Ads to collect aggregated website statistics and measure the effectiveness of our advertising campaigns. The information collected is used to better understand how visitors interact with our website and to improve our services. Where IP addresses are processed, we take appropriate measures to minimize or anonymize this information where supported by the service and applicable law. |
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Social |
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Facebook/Instagram |
We use these cookies to enable social media features, such as Like and Share buttons, and to measure the effectiveness of our social media advertising campaigns. |
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Adverts |
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cto_lwid/__atuvc |
These cookies are used for advertising purposes and conversion tracking. |
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Links to Other Websites and Social Media
Our website may contain links to websites operated by third parties that have their own privacy policies. We encourage you to review the privacy policy and terms of use of any third-party website before providing any personal information. We are not responsible for the privacy practices or content of third-party websites.
The same applies to social media platforms such as Facebook, Instagram, X (formerly Twitter), and other social networking services. These platforms operate under their own privacy policies and terms of use. We encourage you to review their policies before interacting with them or providing personal information.
Legal Basis for Processing Personal Information
CruiseOnline USA Inc. processes personal information in the following circumstances:
Your Consent
When you request a quote, place a courtesy hold, or make a booking, you consent to the processing of your personal information as described in this Privacy Policy. This may include sensitive information, such as passport details or important medical information, where necessary to arrange your travel.
Performance of a Contract
We process your personal information when it is necessary to provide the travel services you have requested, including booking cruises, flights, hotels, transfers, insurance, and other travel-related products or services. We also process your information to complete payments and manage your booking.
Compliance with Legal Obligations
We may process and disclose your personal information when required by law or government authorities. This may include sharing information with immigration, customs, border control, public health, security, or other governmental agencies when required for your travel.
Protection of Vital Interests
In emergency situations, we may process or share relevant personal information with medical professionals, insurance providers, emergency services, or other appropriate parties when necessary to protect your health, safety, or the safety of another individual.
Public Interest
Where permitted or required by law, we may process personal information in connection with public safety matters, emergency response, accident investigations, insurance claims, or similar situations.
Legitimate Business Interests
Where permitted by applicable law, we may process your personal information for our legitimate business interests. This includes improving our website, personalizing your experience, sending relevant communications, preventing fraud, maintaining our systems, complying with legal obligations, and improving our products and services. We will only do so where these interests do not override your rights and freedoms.
Accessing, Updating, and Deleting Your Personal Information
You may access, update, or delete certain personal information through your CruiseOnline.com account. Information associated with an existing booking may need to be retained for legal, operational, or contractual reasons.
You may also request a copy of the personal information we hold about you. We will generally provide this information free of charge unless the request is excessive or repetitive, in which case we may charge a reasonable administrative fee where permitted by law.
We strive to keep your personal information accurate and up to date. If you believe any information we hold is inaccurate or incomplete, please contact us so we can correct it.
Subject to applicable law, you may request that we:
• Access the personal information we hold about you.
• Correct inaccurate or incomplete personal information.
• Delete your personal information.
• Restrict or object to certain processing activities.
• Request a copy of your personal information in a portable format, where applicable.
Please note that we may retain certain information where required for legal, accounting, fraud prevention, or other legitimate business purposes.
Questions or Complaints
If you have any questions about this Privacy Policy or how we handle your personal information, or if you wish to exercise your privacy rights, please contact us:
CruiseOnline USA Inc.
480 N. Orlando Ave
Suite 236
Winter Park, FL 32789
United States of America
Email: custcare-us@cruiseonline.com
We will respond to your request in accordance with applicable privacy laws.
